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Meeting Date:
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4/9/2025 - 7:00 PM
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Category:
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Consent Agenda Items
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Type:
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Action
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Subject:
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Approval of IncidentIQ HelpDesk and Asset Management Software
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Vision 2026:
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Operational Excellence Strategies 3 Develop and maintain robust technology systems.
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Background
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The Department of Innovation and Technology is tasked with managing millions of dollars of technology equipment. This equipment needs to be tracked diligently and end-users need a way of notifying the department when said equipment is not working properly.
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File Attachment:
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Summary:
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IncidentIQ HelpDesk and Asset Management Software would enable the Department of Innovation and Technology to better track our district assets more diligently and with greater fidelity. The experience for the end user in getting support would be better as tickets can be tracked and assigned more efficiently. Furthermore, the platform has the opportunity for expansion into facilities and HR so that all ticketing and communication between departments can be coordinated in one central platform.
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Funding:
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The cost for both modules of IncidentIQ (Helpdesk and Asset Management) will be part of the district budget moving forward. The annual cost is $54,809.92. However, $11,772.11 of that total is for an initial onboarding cost to transition to the new system. This cost will also be offset in part by reallocating funds from our current help desk and asset management software.
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Board Policy
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4.60 Purchases
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Recommendation:
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It is recommended that the board approve the purchase of the IncidentIQ helpdesk and asset management software as presented.
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Approvals:
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Recommended By:
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Signed By:
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Jason Spencer - Exec Director of Innovation and Technology
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Signed By:
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Jeff Schuler - Superintendent
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